Privacy Policy – Health Tech Network
Last Updated: 30 November 2025
1. Introduction
Health Tech Network (“we”, “us”, “our”) is operated by Carla Butler (ABN 55 407 238 971). We are committed to protecting the privacy of our clients, partners, and website visitors.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We provide business consulting, systems setup, training, online products, and operational support for health and wellness
professionals. Protecting your information and maintaining your trust is central to our work.
Important: Some of the tools and systems we use store data overseas (including in the United States). Please read Section 6 carefully.
2. Our Commitment to Privacy
We handle personal information responsibly and transparently. Although Health Tech Network does not provide clinical health services and does not collect health information, we recognise that many of our clients operate in health and wellness industries and rely on secure, reliable systems.
We maintain internal practices to support compliance with privacy law and ensure that any tools we use meet reasonable security expectations.
3. What Information We Collect
We may collect the following:
Personal information
- Name
- Contact details (email, phone, address)
- Business name and role
- Social media handles
- Demographic information you choose to provide
Business and service-related information
- Details about your business operations
- Systems and platforms you use
- Service preferences and goals
- Notes from strategy calls, coaching sessions, or onboarding
Payment and billing information
- Subscription choices
- Invoices and payment records
- Stripe transaction history (We do not store full credit card numbers.)
Technical and usage data
- IP address, device type, browser
- Website behaviour (via cookies/analytics)
- Email engagement
- Platform usage within HealthTech.Systems (HTS) where applicable
Client data you share with us. This may include:
- Website content
- Business processes
- Templates, files, or workflows
- Analytics or system exports from tools you use
We do not request or store health information about your clients’ clients.
4. How We Collect Information
We collect information when you:
- Complete forms on our website
- Book calls or purchase services
- Register for a course, workshop, or online product
- Participate in onboarding or coaching sessions
- Communicate with us via email, chat, social media, or phone
- Provide business documents or access for setup work
- Use systems or resources delivered through HealthTech.Systems (HTS)
We may also collect information from third-party tools with your authorisation (e.g., Stripe, Google, GHL).
5. Why We Collect Information
We collect and use personal information to:
- Provide and improve our consulting, training, and system setup services
- Deliver products, templates, and online programs
- Communicate with you about your account, project, or upcoming sessions
- Process payments, contracts, and invoices
- Manage support, troubleshooting, and training
- Improve our website, resources, and user experience
- Send marketing emails or updates (with consent)
- Comply with legal and regulatory obligations
We only use personal information for the purpose for which it was provided, or for related purposes you would reasonably expect.
6. Information Storage, Security & Overseas Disclosure
6.1 Where information is stored
Health Tech Network uses several third-party service providers to deliver our services, including:
- Google Workspace — email, calendar, files
- HealthTech.Systems (HTS) — our internal CRM and client management platform
- Go High Level (GHL) — infrastructure used within the HTS platform (United States)
- Amazon Web Services (AWS) — cloud hosting (global)
- Stripe — payments
- Mailgun — email delivery
- LeadConnector — SMS and telephony services
- Asana — task management
Some of these providers store data in overseas locations, including the United States and other countries.
6.2 Risks of overseas disclosure
When personal information is stored or processed overseas:
- It may be subject to foreign laws
- Overseas providers may not be directly bound by Australian privacy law
- Enforcement of Australian privacy rights may be more difficult
- We may have limited practical control over how data is managed day-to-day
6.3 Our security measures
We implement reasonable protections including:
- Encryption in transit and at rest (where supported by providers)
- Multi-factor authentication
- Access controls and permission-based file sharing
- Secure password management
- Regular review of system access
- Staff and contractor confidentiality agreements
While no online service can guarantee absolute security, we take steps to safeguard your information and choose reputable providers with strong security practices.
6.4 Your acknowledgement
By engaging with our services, you acknowledge and consent to your information being stored or processed overseas where required.
Health Tech Network does not upload or store sensitive health information.
7. Disclosure of Information
We may disclose your information to:
- Third-party service providers listed above
- Contractors, consultants, or virtual assistants who support our work
- Professional advisers (e.g., accountant, lawyer)
- Platforms you connect or grant us access to during setup work
- Regulatory bodies where required by law
We do not sell or rent your information to marketers.
8. Marketing Communications
With your consent, we may send email updates about:
- Training
- Resources
- Workshops
- New offers
- System updates
You can opt out at any time by clicking “unsubscribe” or contacting us at: [email protected]
9. Access to and Correction of Your Information
You may request:
- Access to the personal information we hold about you
- Corrections to inaccurate or outdated information
To request this, contact: [email protected]. We will respond within 30 days.
Access may be refused where permitted by law (e.g., if it impacts another person’s privacy).
10. Cookies and Website Analytics
Our website uses cookies for:
- Essential functionality
- Performance and analytics
- User experience improvements
You can disable cookies in your browser, but some features may not work as intended. We do not use cookies to collect sensitive information.
11. Data Retention
We retain personal information only as long as needed for:
- Providing services
- Legal and accounting requirements
- Contractual obligations
- Business record-keeping
- Typical retention periods:
- Service/project data: retained for 2–7 years
- Financial records: minimum 7 years
- Emails: retained as operational records unless deletion is requested
- Backups stored by third-party providers may persist for up to 90 days after deletion.
12. Notifiable Data Breaches
Under the Privacy Act 1988 (Cth), we will notify you and the OAIC if an eligible data breach occurs.
If a breach occurs, we will:
- Investigate promptly
- Take steps to contain the breach
- Assess whether serious harm is likely
- Notify affected individuals as soon as practicable
- Provide guidance on protective steps
- Notify the OAIC when required
- Review and improve internal security processes
If you suspect unauthorised access to your information, please contact us immediately at: [email protected]
13. Complaints
If you have any concerns about how we handle your information:
Email: [email protected]
Postal Address: PO Box 495, Port Melbourne VIC 3207
Website: www.healthtechnetwork.com.au
We will:
- Acknowledge your complaint within 7 days
- Investigate internally
- Respond with findings within 30 days
- If you are not satisfied with our response, you may contact: Office of the Australian Information Commissioner (OAIC), website: www.oaic.gov.au, phone: 1300 363 992, email: [email protected]
14. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect information from individuals under 18.
15. Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email notifications
- Website updates
Your continued use of our services indicates acceptance of the updated version.
The latest version will always be available at: www.healthtechnetwork.com.au/privacy-policy
16. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: [email protected]
Postal Address: PO Box 495, Port Melbourne VIC 3207
Website: www.healthtechnetwork.com.au